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Business Technology · Security · Modern Workplace

IT support that responds fastSecurity that keeps your business moving

HeptaShield delivers managed IT services, cybersecurity, Microsoft 365 administration, and help desk support for businesses across the United States, with onsite support available throughout Georgia.

Request an IT Support ReviewCalculate pricing
average first response
~10 min
plans from, per user/month
$79
remote US · onsite GA
US + GA
Existing client? Get support

Experience behind HeptaShield

How we measure
years in IT
10+
Microsoft 365 users managed
500+
M365 tenants deployed
20+
endpoints protected
120+
average first response
~10 min
tickets resolved
2,500+

Top Enterprise Technologies We Manage

  • HaloPSATicketing & client portal
  • Microsoft DefenderEndpoint security
  • HuduIT documentation
  • NinjaOneMonitoring & patching
  • Microsoft SentinelSecurity monitoring
  • Cisco MerakiCloud Wi-Fi & networking
  • HuntressThreat hunting
  • Sophos MDR24/7 detection & response
  • Microsoft 365 BackupMailbox & file backup
  • CrowdStrikeEndpoint detection
  • DattoBusiness continuity
  • Microsoft Entra IDIdentity & MFA
  • FortinetFirewalls
  • Microsoft AzureCloud & hybrid servers
  • VeeamBackup & recovery
  • ScreenConnectRemote support
  • Google WorkspaceSupported & migrated
  • Microsoft 365Email & collaboration
  • CiscoSwitching & routing
  • Microsoft IntuneDevice management

All trademarks, logos, and brand names are the property of their respective owners. Displayed for identification purposes only.

Services

Everything an IT department would do, handled by one team

Compare plansAll services
Also from HeptaShield

Websites & Domains

Your domain, DNS and website, managed by the same team that runs your IT.

  • Domains renewed on time, registered in your name and locked.
  • Hosting, updates and site security watched, not left to chance.
  • One accountable vendor for your IT, email and website.
Explore Websites & Domains

What we protect

Seven places attacks startWe cover all of them

Most breaches at businesses your size start with a stolen password or a convincing email, not a movie-style hack. Here's what we protect and how.

7 of 7 areas covered on every plan

MFA on every account, separate admin accounts, and sign-in rules that block logins from places your team never works.

Sign-in protectionProtected
MFA enabled18 / 18 accounts
Admin accounts separatedYes
Sign-ins from unused countriesBlocked
  • EssentialMFA on every account
  • Secure+ Conditional Access
  • Complete+ quarterly access review

Check your email security now

Live SPF, DKIM and DMARC lookup with an A–F grade. No email required.

See the HeptaShield Baseline

How it works

Switching IT providers takes about three weeksHere's every step

  1. 1

    Review

    We review your IT environment, security, email, backups and key systems, then send a written assessment with prioritized recommendations.

    Written assessment
  2. 2

    Secure

    We fix the high-risk items first: MFA, email protection, backups.

    MFA on every account
  3. 3

    Support

    Your team gets one number to call and a help desk that knows your setup.

    One number to call
  4. 4

    Improve

    Quarterly check-ins keep your technology matched to where the business is going.

    Quarterly review
Start with a free review

Industries

Set up for how your industry works

Running more than one location? Every site is set up the same way, from the same checklist.

Multi-location IT

Service area

Where We Serve

Remote-First IT Support. Onsite When You Need Us. Serving businesses across the United States with secure remote support and management.

  • Nationwide Remote Support

    Our team provides secure remote IT support and management services to businesses anywhere in the United States.

    • Remote IT support
    • Remote monitoring & management
    • Microsoft 365 support
    • Cybersecurity services
    • Help desk support
    • Device management
    • User onboarding & offboarding

  • Georgia Onsite Services

    For deployments, installations, assessments, and project work, onsite support is available throughout Georgia.

    • Onsite services
    • Office deployments
    • Network & Wi-Fi installations
    • Hardware deployments
    • New office setups
    • Technology assessments
    • Emergency onsite support

Headquartered in Woodstock, Georgia. We provide remote IT services nationwide and onsite support throughout Georgia.

Client reviews

A sample of HeptaShield's reviews

Construction, healthcare, local services and agencies. Here's what working with HeptaShield is like.

5.0 average client rating

Construction
“We've worked with HeptaShield for a while now, and the difference has been noticeable. Our systems are more reliable, security is better, and we spend a lot less time dealing with IT headaches. Mena is easy to work with, responds quickly, and always finds a way to get things resolved.”
VTVictor T.Firstep Construction LLC

Microsoft partner programs

HeptaShield is a member of these Microsoft Programs.

Active in three Microsoft programs, so your licenses, security and support come from one partner.

  • Active

    Microsoft AI Cloud Partner Program

    Member

    Microsoft's partner program for companies that build, sell and support Microsoft solutions. It gives us partner resources, training and support.

  • Active

    Cloud Solution Provider

    Indirect reseller

    We can supply your Microsoft 365 licenses through Microsoft's CSP program and manage them alongside your support, instead of you buying them separately.

  • Active

    Microsoft 365 and Copilot

    Registered

    Registered with Microsoft for Microsoft 365, Teams, Office, SharePoint and Copilot, the tools most of our clients run every day.

HIPAA medical security badge

Healthcare & regulated practices

HIPAA-aligned security, documented for your auditor.

MFA, encrypted devices, email security, access reviews and tested backups, set up to a written baseline. We sign a Business Associate Agreement before accessing any system that holds patient data. HIPAA compliance remains your practice's responsibility; we provide and document the technical safeguards.

Healthcare IT

Request an IT Support Review

Build your IT plan

See your monthly price in 30 secondsNo email required

Tell us your team size and what you need. We'll recommend a plan and show the price, onboarding fee and what's included.

  • Essential

    $79per user / month

    Keep it running: help desk, patching, monitoring.

    • Unlimited remote help desk
    • Next-business-day response target
    • Intune device management
    • MFA on every account

    $500 onboarding · $395/mo minimum

  • Secure

    Most chosen

    $129per user / month

    Keep it running and safe.

    • Everything in Essential
    • 4-business-hour response target
    • Managed EDR + email security
    • M365 backup + staff training

    $750 onboarding · $395/mo minimum

  • Complete

    $179per user / month

    Your outsourced IT department.

    • Everything in Secure
    • 1-hour response + emergency line
    • Workstation backup
    • vCIO + 2 onsite hours/month

    $1,000 onboarding · $395/mo minimum

1Your team
2What you need

Tick anything that applies. We'll match the plan to it.

Your estimateLive
Recommended planSecureYou selected compliance, so email security, EDR and Microsoft 365 backup are required.
  • 12 users × $129$1,548
Monthly estimate$1,548
One-time onboarding$750
Book a review with this planEmail me this estimate

Per user per month, $395 monthly minimum. 12-month term; cancel in the first 90 days with 30 days' notice. Microsoft 365 licenses billed separately.

What's included with Secure
  • Unlimited remote help desk
  • Next-business-day response target
  • Intune device management
  • MFA on every account
  • 4-business-hour response target
  • Managed EDR + email security
  • M365 backup + staff training
Every plan: a named contact, the written HeptaShield Baseline and published prices.

See everything each plan includes

Why HeptaShield

Enterprise-grade processA team you can actually reach

Large providers give you a ticket queue and an account manager. Hourly break-fix IT only shows up after something breaks. We built HeptaShield to give you both the process and the person.

HeptaShield

  • A named contact you can call
  • ~10 min average first response
  • Written Baseline for every client
  • Published prices, written scope

Large MSP

  • Ticket queue and an account manager
  • Response depends on the queue
  • Process, often rigid
  • Pricing by quote only

Break-fix, hourly IT

  • Called only after something breaks
  • No monitoring between visits
  • No written security standard
  • Hourly bills that change monthly
  • 01

    Responsive

    A real person responds in about 10 minutes, during business hours, every time.

  • 02

    Secure by default

    Every client gets the same written security baseline. Nothing is optional on security.

  • 03

    Microsoft 365 depth

    We run Microsoft 365, Intune and Entra ID the way Microsoft designed them.

  • 04

    Transparent

    Prices are published. Scope is written. What isn't included is listed.

Meet the teamRead what's not included

Straight answers

Know what you're signing up forBefore the first call

Cost, security, onboarding and contracts, answered up front instead of saved for a sales conversation.

01Scope & cost

What does the monthly price cover?
Help desk, device management, patching, security, Microsoft 365 administration and backups, priced per user. Every plan's scope is written down on the Pricing page.
What costs extra?
New hardware, larger projects and onsite time beyond your plan. We quote them before any work starts, so nothing arrives as a surprise invoice.

02Security & compliance

How much security is built in?
MFA and endpoint protection on every plan. Secure and Complete add managed EDR, email security, Microsoft 365 backup and staff training.
Can you support healthcare and other regulated practices?
Yes. We put HIPAA-aligned controls in place, document them, and sign a Business Associate Agreement.

03Getting started

How long does switching take?
Most teams are fully onboarded two to three weeks after the IT review.
Do you provide onsite support?
Yes. HeptaShield provides onsite support throughout Georgia for deployments, installations, assessments, and project-based work.
Do you support businesses outside Georgia?
Yes. We provide remote IT support, Microsoft 365 administration, cybersecurity, monitoring, and help desk services to businesses anywhere in the United States.
We have more than one location. Is that a problem?
No. Every site gets the same devices, Wi-Fi and account setup, so each location runs the same way.

04Working together

We already have an IT person. Can you work alongside them?
Yes. In a co-managed setup we give your in-house person our tools, security stack and extra hands. Or we act as your whole IT department.
How long is the agreement?
Twelve months. Month-to-month is available for a 10% premium.

Your question isn't here?

Ask the person who'll look after your systems. Call (404) 322-8794 or send it over and get a written answer within one business hour.

Ask a questionRequest an IT Support Review

More detail on every plan:

See pricing and what's not included

Find out where your IT standsIt's free and takes 30 minutes

We'll review your IT environment, security posture, email, backups and key business systems, then send you a concise written assessment with prioritized recommendations.

No pressure. If your setup is fine, we'll tell you.

Get Your Free Vendor Access Guide: “Who Has the Keys?”