Help desk · IT support
Call, email or chat. A real person answers in about 10 minutes.
Your team gets one number, one email address and one help desk that already knows your setup. Most issues are fixed the same or next business day, and you can see every ticket we work on.
What's included
What Help Desk & IT Support covers.
- Unlimited remote support. Phone, email and chat during business hours, on every plan, with no per-ticket charges.
- Onsite support. Hands-on visits throughout Georgia when a problem can't be fixed remotely. Two onsite hours a month are included on Complete.
- Onboarding and offboarding. New hires ready on day one; leavers' access removed the same day, documented every time (Secure and Complete).
- Vendor coordination. We call your internet provider, printer company or software vendor so your team doesn't have to.
- Co-managed IT. Already have an IT person? We give them our tools, our security stack and a second pair of hands.
- Ticket visibility. Every request is logged, so you can see what was asked, who handled it and how long it took.
Related tool:
Downtime Cost CalculatorHow it works
Four steps, in this order.
- 01
Reach us
Call, email or chat. A person acknowledges your request in about 10 minutes during business hours.
- 02
Triage
We set priority by business impact, not by who shouted loudest.
- 03
Fix
Most issues are solved remotely the same or next business day. If not, and you're in Georgia, we come onsite.
- 04
Document
The fix is written up so the next person who hits it gets a faster answer.
Tools we use
- [PSA / ticketing platform]
- [RMM platform]
- Microsoft Teams
- Microsoft 365 admin center
- Intune
EssentialSecureComplete
Unlimited remote help desk on every plan. Response targets: next business day on Essential, 4 business hours on Secure, 1 hour plus an after-hours emergency line on Complete.
FAQ
What clients ask before they sign.
- What does "about 10 minutes" actually mean?
- It's the median time from a ticket being created to a human reply during business hours, measured monthly. It's when a person acknowledges you, not when the fix is finished.
- Is the help desk 24/7?
- No. The help desk runs Monday to Friday, 8am to 6pm. Complete clients get an after-hours emergency line for outages and security incidents.
- Do you charge per ticket?
- No. Remote support is unlimited on every plan. Projects and onsite time beyond your plan are quoted before work starts.
- Can you work alongside our existing IT person?
- Yes. Co-managed IT gives your in-house person our tools, security stack and backup coverage when they're out.
One number your whole team can call.
Start with a free review of how your support works today.
No pressure. If your setup is fine, we'll tell you.