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Pricing

Published prices. Written scope. No surprises.

Three plans, priced per user per month, with a 5-user minimum. See your exact price in 30 seconds, with no email required.
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  • Essential

    $79per user / month

    Keep it running: help desk, patching, monitoring.

    • Unlimited remote help desk
    • Next-business-day response target
    • Intune device management
    • MFA on every account

    $500 onboarding · 5-user minimum

    Price Essential

  • Secure

    Most chosen

    $129per user / month

    Keep it running and safe.

    • Everything in Essential
    • 4-business-hour response target
    • Managed EDR + email security
    • M365 backup + staff training

    $750 onboarding · 5-user minimum

    Price Secure

  • Complete

    $179per user / month

    Your outsourced IT department.

    • Everything in Secure
    • 1-hour response + emergency line
    • Workstation backup
    • vCIO + 2 onsite hours/month

    $1,000 onboarding · 5-user minimum

    Price Complete

Each user includes one computer and one phone or tablet. Shared computers $25/month, extra mobile devices $10/month, servers $75/month.

What's included

Every plan, line by line.

Plan comparison
FeatureEssentialSecureComplete
Unlimited remote help desk✓✓✓
Response target (work begins)Next business day4 business hours1 hour
After-hours emergency line——✓
Intune device management + patching✓✓✓
Monitoring and endpoint protection✓✓✓
MFA on every account✓✓✓
SPF, DKIM and DMARC✓✓✓
Microsoft 365 administration✓✓✓
Conditional Access—✓✓
Managed EDR + email security—✓✓
Security awareness training—✓✓
Microsoft 365 backup, tested quarterly—✓✓
Onboarding and offboardingBillable✓✓
Workstation backup——✓
vCIO roadmap + quarterly review——✓
Onsite hours included——2 / month

First response means a person acknowledges your ticket; the average is about 10 minutes during business hours. Response target means work on the issue begins.

What's not included

Listed here so it's never a surprise invoice.

  • Hardware and softwareLaptops, phones, firewalls and licenses are quoted before anything is bought.
  • Microsoft 365 licensesBilled at cost plus a small margin, separately from your plan.
  • ProjectsMigrations ($75 per mailbox), new locations, office moves and network installs are quoted as projects.
  • Onsite time beyond your planOnsite visits are available throughout Georgia and quoted before the visit. Complete includes 2 onsite hours a month.
  • Business phones and network managementAdd-ons, quoted separately. Network management from $150 per month.
  • A 24/7 staffed help deskThe help desk runs Monday to Friday, 8am to 6pm. Complete adds an after-hours emergency line for outages and incidents.
  • Line-of-business software supportWe coordinate with your software vendors; fixing their product is their job.

Contract terms

In plain English.

How long is the agreement?
Twelve months. Month-to-month is available for a 10% premium.
What does onboarding cover?
The review, MFA and email security setup, device enrollment, documentation and admin credential handover. It's a one-time fee per plan.
Can we change plans?
Yes. Move up any time; move down at renewal. Adding or removing users changes the next invoice.
What if we have fewer than 5 people?
Plans bill at a 5-user minimum. For smaller teams we offer hourly or prepaid support instead.
Is there a cancellation fee?
[Confirm cancellation terms before launch.] We hand over every credential and document either way.
What would an outage cost you?See the Baseline every plan includes

See your price, then talk to a person.

Book a free review with your estimate attached, or ask us anything about the plans.

Request an IT Support ReviewCall (404) 322-8794

No pressure. If your setup is fine, we'll tell you.