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Client support · Remote session

Start a remote session.

Only start a session when a HeptaShield technician has asked you to, on the phone or in a ticket. We will never call you unexpectedly asking for remote access.
Call (404) 322-8794 to start a session
  1. 01

    Stay on the line

    Keep the technician on the phone, or keep the ticket open.

  2. 02

    Start the session

    Use the button above and enter the code the technician gives you.

  3. 03

    Approve access

    Your computer asks before anyone can see or control it. You can end the session at any time.